Using AI
74%
of frontline employees are now regular AI users
BCG, AI at Work 2026
Measuring the human side of an AI change
AI transforms your business.
Your people decide whether it holds.
We measure the four foundations that decide whether it holds:
- WhyA clear direction that lands
- TrustTrust and safety in the team
- JudgementJudgement that stays human
- WorkWork that actually changes
Then we work on them, and measure again.
The state of play
Adoption is the solved part. The return depends on whether the organisation is ready.
Seeing a return
7%
of organisations report an established return
KPMG, Global AI Pulse Q2 2026
What accounts for the gap
48%
of the difference between leaders who report value from AI and those who don't is accounted for by organisational readiness
McKinsey, Three Horizons 2026
What we measure
Four foundations have to be in place for an AI change to hold.
A clear direction that lands
The reason for the change is clear, and everyone can explain it and see where they fit.
The relationship we measure
People ↔ the direction
Trust and safety in the team
Enough trust to get through the change together, and the safety to say out loud what isn't working.
The relationship we measure
People ↔ each other
Judgement that stays human
Knowing where AI output needs to be questioned and overridden, and having the confidence to do it.
The relationship we measure
People ↔ AI
Work that actually changes
AI changes how teams work, so the work itself changes with it, rather than AI being added on top.
The relationship we measure
People ↔ the work
Asked at every level
The diagnostic is designed to show the gap between how leaders see the change and how teams live it.
The board
Sets the direction
Managers
Translate it
The team
Live it
Anonymous by design: no group smaller than five is ever reported. About seven minutes to answer.
What adoption and value numbers don't show
Your AI dashboard tracks adoption and value.
It's missing what decides both.
Adoption and value tell you an AI transformation has started. Neither tells you whether it will hold.
Your AI programme · this quarter
Adoption
Are your employees using AI? Who, how often, for what.
Usage dashboards and licence counts
Value
Is it paying off? Productivity, savings, return.
Business cases tracked against the numbers
Relationships
Are the relationships that decide whether the change holds working?
Unmeasured.
WhyTrustJudgementWork
Measured by Ambit Index
How it works
Know what's working, fix what isn't, and show your board the change is holding.
Measure
Everyone answers, async and anonymous. Role and team are captured, because the gaps between levels are part of the diagnosis. You see exactly where the human system needs support.
Work
The baseline sets the priorities. We tailor the work across the organisation, so it lands where it's needed most.
Measure again
Everyone answers again. You see what moved, where, and what to work on next.
Map the unmeasured path.
If your organisation is inside an AI change and the numbers you have don't tell you whether it's landing, that's the conversation we want.